EFFECTIVE GRIEVANCE MECHANISMS - 

Interim Jobs B.V., as a temporary employment agency operating in

a multicultural and international environment, has developed a comprehensive grievance mechanism system that not only meets but actively reflects

the UN Guiding Principles on Business and Human Rights (UNGPs).

The objective is to ensure that all workers – regardless of origin, legal status, or type of employment – have equal access to the protection of their rights

and fair treatment.

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1. Accessibility and Confidentiality as the Foundation of Grievance       

    Submission

The online form available on interimjobs.nl allows employees to confidentially and conveniently report issues such as discrimination, unequal treatment, harassment, payment discrepancies, or inadequate housing conditions. Digitalizing the complaint process ensures equal access for all employees, regardless of location – a crucial aspect in the highly mobile and rotating temporary work sector.

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2. Multiple Contact Channels = Safe Complaint Submission

Interim Jobs B.V. offers a variety of communication channels for submitting complaints and reporting concerns – including email addresses (adm@interimjobs.nl, klacht@interimjobs.nl) and a direct phone line. This allows employees to choose the method they feel most secure using. Continuous monitoring of these channels ensures that every grievance is addressed in a timely and serious manner.

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 3. Anti-Discrimination Policy as a Living Document

This policy is not a mere formality – it is actively communicated, reinforced through training, and embedded in the organizational culture. It reflects not only Dutch labor law but also the broader standards of international labor protection, including those from the ILO and OECD.

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4. Strong Integration with Industry Associations and Certifications

Membership in the NBBU and compliance with the collective labor agreement ensures transparent operations in line with current legal standards. Additionally, certifications such as SNA (NEN 4400-1) and SNF (housing standards for temporary workers) provide external validation of Interim Jobs B.V.’s ethical and responsible labor practices.

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🔄 Continuous Improvement Strategy – Looking Beyond Compliance

In line with human rights due diligence, Interim Jobs B.V. does not stop at implementing grievance systems – it also actively evaluates and improves their effectiveness.

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📚 Training and Awareness-Building

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Regular training programs focus on:

• recognizing signs of discrimination or harassment,

• understanding reporting protocols,

• practicing ethical behavior across the organization.

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These sessions target both temporary employees and internal staff, including management, with the goal of preventing issues before they arise.

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📊 Anonymous Surveys and Employee Feedback

By conducting regular opinion surveys (e.g. satisfaction assessments, feedback on complaint handling), the company collects independent insights into how well the grievance systems function and can pinpoint systemic gaps or barriers.

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📈 Key Performance Indicators (KPIs) and Monitoring

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Metrics such as:

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• average response time to a complaint,

• number of resolved cases,

• satisfaction level with resolution outcomes,

are used to objectively measure the system’s quality and inform management decisions for improvement.

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🛡️Business Ethics Risk Management – A Core Part of Interim Jobs B.V.’s Culture

Ethical business conduct is not just about legal compliance – it’s about building trust with workers, clients, and partners. Interim Jobs B.V. has demonstrated that it understands and embraces this responsibility.

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✅ Compliance with Collective Labor Agreements and Industry Standards

By following NBBU guidelines and collective labor agreements, the company guarantees consistent wages, social security entitlements, and working conditions – minimizing the risk of exploitation or unethical practices. This also applies to cross-border employment contracts.

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🧾 Independent Certifications

Certifications from SNA and SNF offer external control and transparency over wage payments, tax compliance, and housing conditions. This is especially important to clients and business partners seeking cooperation with socially responsible service providers.

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Interim Jobs, is also certified with the VCU (Veiligheid en Gezondheid Checklist Uitzendorganisaties), which confirms that we meet the highest standards of occupational health and safety. This means we are fully qualified to recruit workers for high-risk sectors such as construction and transport. Holding this certificate demonstrates our commitment to safety—for both our employees and our clients. With the VCU certification, we ensure that the workers we provide are properly trained and able to work safely and

in compliance with all applicable health and safety regulations.

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🧭 Auditing and Internal Compliance Controls

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Routine audits help the company:

• identify legal non-compliance risks,

• update internal procedures,

• evaluate the effectiveness of communication and training strategies.

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🌍 Conclusion

Interim Jobs B.V. is building a model of a modern temporary employment agency that not only complies with the law but also proactively applies international best practices in ethics, human rights, and corporate responsibility. By continuously improving grievance mechanisms and effectively managing business ethics risks, the company fosters a safe, fair, and transparent working environment – in line with expectations from the market, global organizations, and its own employees.

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